Warranty & Services

After you purchase a JAOtech Smart Terminal™ it is JAOtech’s partner service that will help maximise your value by providing great service, support, terminal uptime, and performance optimisation. To keep Service at the highest level possible, we complete it ourselves. From post-sale technical support to a full suite of services, these are all performed and monitored by JAOtech employees. In fact, with many years as an embedded Smart Terminal™ manufacturer our expertise are unrivaled in the industry. So when you buy from JAOtech you get more than a embedded Smart Terminal™, you get all the Service and Support you need to maximise your investment

JAOtech is not the licensor of any of it’s Technology Partner’s product or service and makes no warranties, expressed or implied, including any implied warranties of merchantability or fitness for a particular purpose.

Download a copy of JAOtech’s service policy and warranty statement.

We understand not all of our customers require the same support, so we have created a comprehensive suite of extended warranties to provide options to meet everyone's needs.

To renew or enhance your warranty please contact your JAOtech Distributor or Technology Partner. Technical response times may vary.

Repair Services

If you have an out of warranty JAOtech Smart Terminal™ in need of repair, contact JAOtech or a JAOtech partner for your repair options.